Our Solutions
Office and Corporate Solutions. We offer packages specifically developed to provide traditional PBX functionality as well as web interfaces to administrate your new PBX system. Check out our entry level office packages.
Call Centre Packages. Designed around the needs of inbound and outbound call centres that require call recording, at a cost effective price, including web interfaces for supervisor reporting.
Hosted Solutions. Solutions that specifically cater to centrally hosted PBX requirements and provide the capability to record calls and distribute them to remote agents. These solutions are mainly designed around call centres wishing to employ a work at home workforce. Click here for our hosting solutions brochure.
Support Solutions. We have packages designed to maintain existing Asterisk systems or provide immediate answers to your problem. We also offer monthly maintenance and service packages.
Why choose an Asterisk Solution
Asterisk is a versatile VoIP PBX system that can be configured to accomplish almost any telecommunications task you require! Around the world, Asterisk (www.asteriskpbx.org) currently powers many different applications including:
- Emergency Call Centres (911 or 000 style services)
- Commercial offices with between 2 and 2,000+ extensions
- Large sites requiring DECT solutions that roam across multiple cells
- Call centres, requiring call queuing (inbound and outbound) and call recording
- Telecommunications providers (similar to FaktorTel) as a back end call processing system
- Hotel and billing solutions
Advantages of an Asterisk Solution
Asterisk PBX solutions have a number of advantages over a traditional PBX system. These include:
- Flexibility Asterisk natively had more functions than any other PBX system and may be integrated easily with many third party solutions to achieve even greater functionality.
- Development Asterisk has been developed by technicians and engineers from across the globe with the result being a stable product that has been used in more applications and tested in more environments than any other PBX system.
- Hardware Choice Because you can choose your own hardware (phones, server and line cards) you won't be locked into a system with set hardware, allowing greater flexibility and delivering the system at a lower cost.
- Maintenance Contractor Choice There are literally hundreds of people in every country around the world who can maintain Asterisk systems, this choice means lower cost and greater freedom.
- More Cost Effective Through the use of multiple telecommunications technologies, Asterisk helps your organisation to reduce communication costs and to build redundancy into your telephone system at very cost effective prices.
- No Licensing Fees Because Asterisk uses SIP and other open, standards based, technology, there are no licensing fees. This is one of the reasons why Asterisk has the lowest total cost of ownership of any solution in any class.
Features of an Asterisk PBX
Call Transfer Calls can be transferred between extensions whether they are on the same site or somewhere half way around the world. Call parking functionality is also available.
Music on Hold When placed on hold, callers will hear music or your custom messages. Systems can be configured so that the client can create and update custom on hold messages.
Call Queuing Incoming callers can be queued in an unlimited number of queues. Each queue can support static or dynamic extensions with weighting applied to select entry points or based on caller identification. Additionally, call queue statistics are available for use in reviewing key performance indicators.
Call Recording Asterisk can be configured to record all inbound and outbound calls. These call recordings can be made available to appropriate internal staff members via a secured web interface for their review.
Whispers When a call is coming in, information about the phone call can be whispered to an operator/agent.
Announcements Announcements can be made to callers when they ring in and before the call is transferred to an operator. This can be helpful for situations such as where an event is sold out, or where there is a technical fault which may be affecting various customers.
Audit Information Without the need for any costly third party products, a simple system of databases can be built which will allow authorized staff to search through call records using their web browser to find trends/patterns and possibly unauthorized use.
Call Conferencing With the use of VoIP and traditional telephone lines, Asterisk enables you to host conferences with parties from around the world. Additionally, with many different conferencing functions available, you will be able to configure the conferencing functionality to meet your exact requirements. This means you no longer need to pay external organizations to host your conferences.
Support During Installation
True support starts at the very early stages of a project. It starts when you are considering what systems have the potential to meet your organizations requirements, or what systems will replace your existing communications infrastructure. Our team can help you from the beginning, at the stage of inception, right through to the final delivery.
Through the installation phase, we can arrange for licensed communications cablers to attend site. We have programming skills available during installation to make sure that the calls coming into your new telephone system are being sent to the right extensions.
Support goes much further than installation. We also offer Asterisk maintenance and service level agreements which provide both ongoing maintenance options and backup support (some options with 24 hour availability) should there be a problem which requires resolution immediately.
Please note Asterisk is a registered trademark of Digium Incorporated.
Contact Us
Please feel free to send us an email, or give us a call, if you have any questions or are considering a telephony project. We would appreciate the opportunity to demonstrate how Asterisk can solve your problem and deliver more than you ever expected.