Business Systems (IT)

If you utilise your information technology (IT) properly, you can accomplish a lot more with the same level of resourcing. Many companies fail to utilise the systems they already have in place to make sure their business runs efficiently and then fail to make sure they have the correct number of systems in place. These systems aren't necessarily expensive, they just need someone to understand what your business requires and then match the system to your business. You may also take the opportunity to review your internal business process and work towards a higher quality process.

We are working hard to add more pages and information to this web site! But, if the meantime, you are interested in any of our services, please give us a call or drop us an email via the online form. We offer many IT related services not yet listed on our site.

Common Systems Not Used Correctly Or Not Installed

There are many systems which businesses can use not only to increase their sales, but also to reduce their costs. We can help with many of these systems. The list below is a list of common software solutions that many business either have installed but don't utilise correctly, or don't have installed at all.

Customer Relationship Management (CRM) Systems. Many CRM systems allow you to track data such as potential customer inquiries (or leads); customer quotations, invoices and sales orders; product catalogues and associated inventory levels; sales representative performance metrics and tracking of all employee client communications. Our services including reviewing what your organisation will require from a CRM system, suggesting a solution, implementing the solution and training staff on how to use. We can also assist with process reviews to ensure you get the most out of your new CRM system.
Project Management Software. There are many applications that can help you keep your projects scheduled and on budget. Some of these applications are free (open source) and some are available for a fee. These project planning tools are essential for many businesses as they can help co-ordinate multiple departments and ensure that all the required phases / steps in a project have been adequately considered. We provide advice on what programs are available, training on how to use them and also can help you implement the system.
Database / Web Self Help Systems. Many businesses either collect data from end users and put this data into an organisation wide database or answer end user inquiries by providing data from an organisation wide database. We have the skills to not only help you build a database system (and administrate and maintain it), but also to help you build web interfaces which clients can use to obtain information (for example outstanding account balances or a list of recent transactions) without the need to use your telephone support team or which they can use to give you data (for example product registration or payment confirmations).
Online Commerce Systems Online commerce systems allow you to offer your customers everything from inventory level information through to full ordering systems. You can also receive immediate payment for products and services. Many 'traditional' or shop front businesses benefit by having an online presence which allows their customers to order online. Many businesses now exclusively have 'online shops' allowing customers to only purchase online. We can assist you with setting up an online store and all the web and email infrastructure required to make it all happen. And, we make it cost effective!
Manufacturing Control & Tracking Systems. Whilst these systems use databases and web forms, they are oriented towards tracking individual sub-products to provide management and administrative personnel with information about where product is and what stage it is at.

System Integration

So your CRM system and your web site deliver you value. But what if all these systems were combined with your VoIP phone system? What if, for example, clients could pay their invoices by credit card and the database systems were all automatically updated and they were given a confirmation number over the telephone? What if your statements could be automatically generated at the end of each month and emailed to your clients? Integration of these systems is how we save you time and money whilst building customer satisfaction.

Many organisations benefit by having integrated systems that track manufacturing progress, add the product to inventory when it is ready to be shipped, have orders entered by clients via the internet once they have confirmed that the stock is available and track payments for products and services.

Many people think that system integration costs a lot of money. Previously it has, but with newer technologies and a good information technology strategy, the cost of integration can be significantly reduced. Combine that with contractors who charge an appropriate fee, and you have system integration delivered quickly and cheaply. Our solutions also focus on using open source software which uses industry standard technologies meaning that if you want to integrate something else at a later date it will cost less than using several different proprietary technologies.

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