Asterisk Service Level Agreements

Asterisk Maintenance And Service Level Agreements

Services We Offer

When you purchase a maintenance and service level agreement from us, you can rely on us to answer your call in a timely manner and provide you the assistance required to keep your Asterisk system performing at its peak and in the unlikely event of an outage, to get your Asterisk systems up and running as soon as possible. Have a look at our Asterisk Maintenance and Service Level Agreement (SLA) packages below to see which suits your company best. Feel free to give us a call or drop us an email if you have any questions, require more information, or would like a custom solution.

Our Packages

We have created packages that deliver value, as well as maintaining as much of a fixed price as possible (good for the accountants). Each of our maintenance and service level agreements charges a minimum monthly fee and includes credit to be used for technical support, general consulting services and critical system restoration assistance. Our packages give you the peace of mind that someone is there to help you when things go wrong.

24x7 - 2 Hour Response - 365 Days A Year

For those clients who operate 24 hours a day, 7 days a week and rely heavily on their telecommunications infrastructure. We aim to have a technician take your call in the first instance, however if this isn't possible, we guarantee to be working on the problem within 2 hours. We can also assign multiple technicians to a case to try and resolve it as quickly as possible. The monthly agreement fee for 24x7 coverage is $950.00 ex GST which covers your first server. An additional charge applies for each additional server. Our 24x7 package includes up to 5 hours of free support.

8x5 - 2 Hour Response - Business Days

For organizations that operate a standard 9 - 5 day on business days, this plan ensures that work has started to resolve your technical issues within 2 hours of your call. The monthly agreement fee for 8x5 coverage is $550.00 ex GST which covers your first server. An additional charge applies for each additional server. Our 8x5 package includes up to 3 hours of free support in any given month.

Customized Solutions

If the service levels above don't meet your requirements, or you require additional on site support services, please give us a call or drop us an email and we can tailor a package to meet your needs.

Maintenance Agreements

All systems need maintenance to remain in tip-top condition and to prevent hardware and software failures. Our team can provide you with a suggested maintenance regime and will be happy to carry it out on a monthly basis for you. This can save considerable money as it removes the need for you to retain staff with a knowledge of Asterisk and the server equipment the solution is deployed on.

Maintenance And Service Level Agreement - Terms And Conditions

In addition to our standard terms and conditions, we have terms and conditions specifically related to our Asterisk service level agreements. Please take some time to review them as they provide more information about the suitability of the product to your situation and also what you can expect in terms of service delivery.

Additional Resources

Download our Asterisk Maintenance And Service Level Agreements brochure.